{ Have vision. Stay curious. Inspire excellence. }
I am life-long creative who’s been designing experiences for over 15 years. I have a passion for learning why people do what they do and figuring out how to make it better. I believe in finding the fun and interest in everything. And I’ve learned that no matter how interesting the product, if the community you build it with isn’t great, than create the one that is.
Resume download available upon request
UX DESIGN AND DIRECTION
- Create user flows, wireframes, visuals and specification artifacts
- Integrate user experience disciplines within agile product lifecycles
- Facilitate intra-team collaboration sessions to translate user goals & business requirements into intuitive design solutions
- Lead creative development for both interaction and visuals designs as well as visual execution of global redesigns, campaigns & cross-platform products (web, desktop, mobile)
- Analyze products for experience opportunities & project knowledge gaps
- Lead design user acceptance testing, issue tracking & resolution
- Manage visual design for 35 corporate global websites, web-based enterprise applications, intranets & style guides
- Ensure support & translation of product strategies & corporate brand to experience initiatives
- Develop & lead user experience presentations and meetings
UX RESEARCH
- Evaluate user needs against business goals & development feasibility to determine project initiative priorities
- Develop and implement research program
- Conduct usability studies, client interviews, heuristic evaluations, task flow analysis and competitive analysis
- Concept design initiatives to address business & site challenges
TEAM & PROJECT MANAGEMENT
- Provide design direction, business insight & guidance to global team of senior, junior & contract designers
- Define priorities & manage resources across projects
- Manage team design project work-flow, schedules, scope, timelines & deliverables
- Mitigate project risks & ensure timely resolution of key design issues
- Conduct vendor/agency evaluations for large scale projects
- Developed redesign road map, project requirement documents and project plans
- Facilitate and lead team to gain shared vision, milestones checks and approval across leadership team, UX, PM and engineering
- Directly manage client relationships in support of strategic & creative goals for both US & international markets
Tools I Use
Resources
Mental Models, Measuring the User Experience, The Essentials of Interaction Design, Web Analytics 2.0, Remote Research, Card Sorting, Designing for the Digital Age, The Design of Sites, Six Thinking Hats, The Art of Possibilities, Presentation Zen, Back of the Napkin, Crucial Conversations
Employment
SYMANTEC
UX Team Lead, Mobility | May 2014 – Present
Product focus: Enterprise management for mobile devices, productivity apps and mobile security
UX Team Lead, Norton Zone | January 2014 – April 2014
Principal UX Designer, Norton Zone | September 2011 – December 2013
Product focus: Sync and share for enterprise and consumers
PAYPAL
Sr. Visual Design Consultant | May 2011 – September 2011
Product focus: Streamlining resolution center for merchants
FRANKLIN TEMPLETON INVESTMENTS
Senior User Experience Designer |July 2005 – May 2011
Visual Designer | February 2001 – July 2005
Product focus: Simplifying the digital experience for financial advisors, wholesalers and shareholders
EVITE
Designer | 1999 – 2001
Product focus: Online invitations
Awards
KASINA TOP TEN FINANCIAL WEBSITES
FranklinTempleton.com
2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009. 2010
STAR AWARDS, Mutual Fund Education Alliance
FranklinTempleton.com
– 2010 Best Retail Website (US)
– 2010 Best Online Marketing Campaign Advisor – 2020 Vision: Equities in the Decades Ahead
– 2007 Honorable Mention, Best Electronic Advisor Newsletter
WEBBY AWARD, BEST SERVICE
Evite.com
2001
Education
University of California, Santa Barbara
BA History, 1994 – 1999
University of Sevilla, Spain
Abroad studies, History 1997 – 1998
References
Available upon request
